Live chat help is available within LockDown Browser when using the webcam proctoring feature (also called Respondus Monitor). Chat agents can assist you with pre-exam issues related to the webcam and microphone.
Live chat is accessible from several places in LockDown Browser:
- Within the the pre-exam steps. When working through the pre-exam steps for using a webcam with LockDown Browser, select "It's not working" at any time to access live chat.
- Within Help Center. Select the "Need More help?" button.
Both options will walk you through a troubleshooter before beginning a chat with an agent. For technical issues that cannot be solved via live chat, we recommend that you open a support ticket at help.joyce.edu.